We hope that you will be totally happy with your order, however should you wish to return an item for any reason please notify us within 7 days of receiving your order by email at Goods must be sent back within 14 days of receiving them. All items must be returned in showroom condition with any original tags. You are responsible for the arrangement and cost of return shipping and delivery with the exception of damaged items. We strongly advise using a tracked postage service with insurance as we cannot offer refunds for any items that fail to reach us. We reserve the right to return any of the merchandise that does not meet So Souk return requirements.  All products purchased on sale, seconds items or our bespoke rug orders are final sale and non returnable. 

We will process a refund to your original payment method as soon as we receive your parcel. 

Please send returns to:

So Souk

The Manor House

The Green



OX17 2BB