CUSTOMER SERVICE

ORDERING
Ordering online is quick and easy at So Souk, the shop is open 7 days a week, 24 hours a day. Our payment process is operated through Pay Pal, as we find this to be the safest and most secure. All your card information is encrypted using the latest secure technology and passed directly to Pay Pal Pro for authorisation.  We can only process your order once authorisation has been obtained.

If you need any advice before making your purchase feel free to drop us a line at contact@sosouk.co.uk or phone us on 01295 760099 or 07958347391. So Souk does not store or share any financial information provided by the customer.

DELIVERY

Most orders are dispatched within 2-3 working days of receiving your order unless we are experiencing extremely busy times, for example Christmas holidays. Please allow a few extra days during these periods. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.

If you would like to 'collect in person', we are located in a little village called Culworth, just 15 minutes from Banbury. Drop us a line and we can arrange a time that suits you. Your P&P will be refunded after collection. You can reach us via email at contact@sosouk.co.uk

Post & packaging costs are as follows:
£2.95 for orders between £0 – £12.00
£4.95 for orders over £12.00

Free postage on all orders over £100.

PRICING POLICY


All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.

 

GUARANTEE & RETURNS


We hope that you will be totally happy with your order. But on the rare occasion you are unhappy, please notify us within 24 hours of receipt either by phone or email. Items should be returned in their original condition within 7 days.

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post.

We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.


Please send all returns to:

So Souk

Unit 1

The Green

Culworth
Oxfordshire

OX17 2BB
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